Right of Withdrawal

Consumers are entitled to a right of withdrawal according to the conditions below.
A consumer is any natural person who purchases goods or services for purposes not related to their commercial or professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without providing any reason.

The withdrawal period begins on the day the contract is concluded.

It is sufficient to send us a clear statement of your intent to withdraw before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including standard delivery costs (excluding additional costs resulting from choosing a different delivery method).

The refund will be issued immediately, and no later than 14 days after we receive your withdrawal notice.

Unless otherwise agreed, the refund will be processed using the same payment method you used for the original transaction.
You will not be charged any fees for this refund.

Expiry of the Withdrawal Right

Your right of withdrawal expires early if:

  • You have expressly agreed that we may begin fulfilling the contract before the withdrawal period ends,
    and
  • You have confirmed that you lose your right of withdrawal once the contract has been fully fulfilled.

For digital goods such as software licenses, the right of withdrawal also expires if:

  • the license key has been revealed, viewed, activated, redeemed, or otherwise made accessible or usable.

This complies with EU rules for digital content delivery.

Keyfy’s 30-Day Customer Satisfaction Guarantee

In addition to your statutory rights, Keyfy offers a 30-day satisfaction guarantee:

If you are not satisfied, you may return your software license within 30 days — completely free of charge.

This guarantee applies regardless of your statutory withdrawal period.

Return Costs

Returns within the 30-day guarantee period are free of charge for the customer.

Administrative and Cancellation Fees

Administrative fees already paid are non-refundable.